Precision Genetic Test Terms & Conditions

SCOPE OF THE TERMS & CONDITIONS

The Provider operates and offers you various Services and Products in the field of Precision Nutrition, that includes genetic testing and consultation. These are all governed by these Terms and Conditions.

SERVICES

The services provided have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. The material on this website is provided for informational purposes only and is not medical advice. Always consult your physician before beginning any therapy program.

DEFINITIONS

The Provider means REVIV Genetics Ltd whose principal place of business is in REVIV Genetics Ltd, 10a Little Peter Street, Manchester, M15 4PS.
The Provider’s email address is 10xhealthsupport@revivme.com. Service or Services means the Provider’s Services related to the precision genetic tests and analyses and supplemental products.
Personal Information means information that is provided by you and includes; name, address, email address, phone number, user ID and password.

The laboratory means Novogenia GmbH in Austria.
The Sample is your DNA sample collected through your saliva.
The Customer is identified exclusively by the email address provided and the unique barcode displayed on the saliva sample collection vial.

ACCEPTANCE OF TERMS & CONDITIONS

Except as specified herein, these Terms and Conditions apply to any use of the Services, including, but not limited to: (a) submitting a saliva sample for DNA extraction and processing; (b) uploading a digital version of your genetic information and interacting with it on the Provider’s website. In order to use the Services, you must first agree to the Terms and Conditions. You may not use the Services if you do not accept the Terms and Conditions. You can accept the Terms and Conditions by: (1) clicking to accept or agree to the Terms and Conditions, where this option is made available to you by the Provider for any Service; or by (2) using the Services. In this case, you acknowledge and agree that the Provider will treat your use of the Services as acceptance of the Terms and Conditions from that point onwards. In addition, when using the Provider’s Services, you shall be subject to any guidelines or rules applicable to such Services that may be posted from time to time. All such guidelines or rules are hereby incorporated by reference into the Terms and Conditions. The Provider may also offer other services from time to time that are governed by different terms and conditions.

Whether you submit your own saliva sample, or a saliva sample for anyone who has given you legal authority to do so, or otherwise supply your own Genetic Information, you may not use the Services and may not accept the Terms and Conditions in the following cases: if you are not of legal age to form a binding contract with the Provider; or if you are a person barred from receiving the Services under the laws of the jurisdiction in which you are resident or from which you use the Services. Before the Agreement is entered into remotely, the text of these General Terms and Conditions shall be made available to you. The text of these General Terms and Conditions shall be made available to you electronically in such a way that you can easily save it on a durable data carrier. If this is not reasonably possible, it shall be indicated, before the Agreement is entered into remotely, where you can take note of the General Terms and Conditions in an electronic form and that the text can, at your request, be sent electronically, or in some other way, free of charge.

VALIDITY PRICES

The prices are valid for the respective concluded contract. The offered prices are current prices and can be offered in multiple currencies. Prices can be subject to change.

PAYMENT

The payment is made at the moment of the purchase of any product and/or service regarding Precision Genetics in a REVIV clinic or online.

RIGHT OF WITHDRAWAL

Precision Genetic Test;
You can withdraw from the contract without giving any reason until the moment that the execution of the Service starts and when the laboratory starts to process and analyse your DNA sample. This is 14 days after the purchase of the Genetics sample kit and/or genetics analysis has taken place in a REVIV clinic or online. The unused testing kit must be returned to the Provider within 14 days of placing the order. After the end of the withdrawal period, you have forfeited the option to withdraw from the contract. Withdrawal must be completed in writing to the Provider via email or post and proof of delivery must be kept. The customer must return the unused testing kit to the Provider (REVIV Genetics Ltd, 10a Little Peter Street, Manchester, M15 4PS) and cover their own postage and possible customs costs and keep proof of delivery. On receipt of the returned testing kit the order will be refunded, provided it is received within the 14 day withdrawal period. You expressly agree that the laboratory may begin with the execution of the Service within fourteen working days of purchase of the genetics kit and or genetics analysis. If your Sample submitted is destroyed during transport, damaged or altered, or if it goes missing, then this falls within your exclusive sphere. The Provider however shall make reasonable efforts to provide you with a new sample kit and to perform the Service. You expressly accept the fact that in some cases no analysis of your sample is possible, even after several attempts and therefore no analysis report can be made. This is not within the influence of the Provider and the Provider will not be held liable to refund your purchase payment should this happen.

Precision Oral Supplements and Printed Books;
Due to the bespoke nature of our precision supplements and Printed Books, once an order has been placed and confirmed, it cannot be cancelled or amended. As each supplement or Printed Book is custom-made based on individual requirements, we are unable to accept returns or provide refunds, except in cases where the product is found to be faulty or not as described.

PRECISION GENETIC CONSULTATIONS – SPECIFIC TERMS & CONDITIONS

All Precision Genetics Terms & Conditions of bespoke document remains valid. Additionally following terms & conditions are added:
General: A Precision Genetic Consultation is performed by a trained Healthcare Professional. Precision Genetic Consultations are online/video consultations. These are not face to face consultations, unless specifically agreed otherwise.
Booking and Confirmation: All consultations must be booked through our online booking system. A confirmation email will be sent to you upon successful booking. This email will include the date, time, and details of the consultation.
Consultation Fees: The fee for the consultation will be specified at the time of ordering. Payment is made in full prior to the consultation. Fees are non-refundable once the consultation has taken place, regardless of whether further services are engaged.
Cancellation: Cancellation of a scheduled consultation will not result in a refund. Once a genetic consultation order is made, you cannot cancel or withdraw this service.
Rescheduling: You are allowed to reschedule the consultation once, giving at least 24 hours notice before the your existing scheduled consultation. Rescheduling requests made less than 24 hours before the consultation will incur an additional fee or may result in the forfeiture of the consultation fee.
No-Show Policy: If you fail to show up for the appointment without prior notice, you forfeit your payment.
Late Arrivals: Arriving late for their appointment may have their consultation time reduced accordingly, but will still be charged for the full session.
No Guarantee of Results: The consultation is intended to provide general advice and guidance. It does not guarantee specific outcomes or results. The Service Provider is not liable for any actions taken by you following the consultation.
Confidentiality: All information shared during the consultation will be treated as confidential. The Service Provider will not disclose any information to third parties without your consent, except where required by law.
Limitation of Liability: The Service Provider is not liable for any direct, indirect, incidental, or consequential damages arising from the consultation.
Acceptance of Terms: By ordering and booking a consultation, the Client acknowledges that they have read, understood, and agreed to these terms and conditions.
Changes to these specific Terms: The Service Provider reserves the right to modify these terms and conditions at any time.

DATA PROTECTION

This clause outlines the measures to protect the privacy and security of DNA samples and data collected, stored, and processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). DNA samples and associated data shall be processed solely for the purposes specified in the consent form. Any processing beyond the original purpose requires additional consent from the individual. Appropriate technical and organizational measures shall be implemented to protect DNA data and personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure storage, encryption, and access controls. Access to DNA data and personal data shall be restricted to authorized personnel only. Data sharing with third parties is prohibited unless explicitly consented to by the individual or required by law. DNA data and personal data shall be retained only for as long as necessary to fulfil the purposes for which they were collected. Upon completion of the purpose or withdrawal of consent, the data shall be securely deleted or anonymized. When opted in for a Consultation, reports and notes will be stored additionally in a GDPR compliant EMR system (Electronical Medical Record system). DNA data may be used for research and statistical purposes, provided that such use is compatible with the original purpose of collection and complies with applicable data protection laws. Where possible, data shall be anonymized or pseudonymized to protect the identity of individuals. Individuals shall be informed of the potential use of personal data for research and statistical purposes at the time of consent. Individuals have the right to access their personal data, request corrections, and withdraw consent at any time. Requests shall be addressed promptly and in accordance with applicable data protection laws.

STORAGE AND USE OF THE SAMPLES

Samples and obtained genotyping data will neither be shared with, nor sold to third parties without your explicit consent. The sample will be destroyed after the completion of your genetic analysis. The raw data is stored in a secure environment as it can be used for new, future and/or upgraded analyses (provided tested genes are in scope of a new sensor). You can explicitly ask to destroy your data via 10xhealthsupport@revivme.com, however this will result in having to buy a new test kit if future analyses/sensors are requested/required.

MAIN FEATURES OF THE SERVICE PRECISION GENETIC ANALYSIS

Precision genetic analyses details, but is not limited to, a nutrition and weight analysis based on genes tested;
a) When you receive the reports of your genetic analysis, this knowledge cannot be reversed. Information delivered to you by the Provider may be unexpected or not be perceived as positive. The Provider can offer you further services from experienced doctors, geneticists and/or nutritionists in order for you to fully understand the results of the analysis and support you in putting a plan into action.
b) You should not immediately take action regarding your lifestyle only on the basis of information from the Provider. Make sure you discuss your Genetic analysis with experienced doctors, geneticists and/or nutritionists. The genes identified by Provider are only connected to a limited amount of health risks. Other factors and lifestyle choices may give more substantial predictions. At the same time, if no health risks are identified this does not mean that these risks are not relevant to you. Also any identified risks related to your health do not necessarily mean that you will develop any disease or are even subject to an elevated risk for that disease. If the analysis leaves you with concerns we advise you to discuss these with an experienced doctor, geneticist and/or nutritionist.
c) We advise you not to share your genetic analysis with third parties, as this can be harmful to your personal interests. For example, insurance companies or employers may at some point use shared information against you.
d) The Provider’s Services are for informational and educational use only and should not be seen as medical advice. The Provider gives no guarantees regarding the effectiveness of any proposed action.
e) The analysis is not designed to diagnose, prevent, or treat any condition or disease, illness or injury.
f) You give permission to the Provider, its contractors, successors and assignees to perform genotyping services on the DNA extracted from your saliva sample and you specifically request the Provider to disclose the results of analyses performed on your DNA to you and to others you specifically authorise.

ACCOUNT CREATION, CUSTOMER ACCOUNT, PASSWORD, USERNAME AND SECURITY OBLIGATIONS

In consideration of your use of the Services, you agree to: (a) supply the Provider with true, accurate, current, and complete registration information about yourself as prompted by the Service; and (b) maintain and promptly update the registration information to keep it true, accurate, current, and complete. If you supply the Provider with any registration information that is untrue, inaccurate, not current, or incomplete, or if the Provider has a reasonable ground to suspect that such information is untrue, inaccurate, out of date, or incomplete, the Provider has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof).

MISCELLANEOUS

Changes or amendments of these Terms and Conditions can be made by Provider and will affect all future purchases and performance of Services from that moment onwards.

JURISDICTION

The Courts of England and Wales govern all agreements that the Provider enters into unless expressly agreed by Provider otherwise, also if the performance of work takes place outside the jurisdiction. Any disputes arising from an agreement to which these Terms and Conditions apply entirely or in part, or which arise as a consequence of agreements to be entered into later which are a consequence of such an agreement, shall be submitted, at the discretion of the Provider, to the competent court in the Provider’s place of business.